Refund policy

At Shilpkara, we take great care in packaging and delivering our handcrafted ceramic products. Customer satisfaction is important to us, and we offer a 7-day return policy under the following terms and conditions.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product if:

The item is damaged during transit
The wrong product has been delivered
The item received is defective or significantly different from the product ordered

To be eligible for a return, the item must:

Be unused and in original condition
Include original packaging, labels, and accessories
Be accompanied by proof of purchase/order confirmation

2. Non-Returnable Items

Due to the fragile and handcrafted nature of ceramic products, returns will not be accepted for:

Minor variations in color, texture, finish, or handmade appearance
Damage caused after delivery due to mishandling or improper use
Products used, washed, or altered after delivery
Return requests made after 7 days of delivery
Clearance, customized, or made-to-order products (if applicable)

3. Damaged or Broken Items

If you receive a damaged or broken item, please contact us within 48 hours of delivery with:

Order number
Unboxing video of the package received
Clear photos of:
- Damaged product
- Outer packaging
- Shipping label

Our team will review the claim and arrange a replacement or refund where applicable.

4. Return Process

To initiate a return:

Contact our customer support team within the eligible return period
Share your order details and reason for return
Once approved, return instructions will be shared

Products returned without prior approval may not be accepted.

5. Refunds

After receiving and inspecting the returned product:

Approved refunds will be processed to the original payment method
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return is due to our error or a damaged/wrong item
For COD (Cash on Delivery) orders, the refund will be made only through Bank Transfer and will exclude the COD fee of Rs 49.