FAQs

1. What is Shilpkara?

Shilpkara is a premium home and dining brand offering thoughtfully crafted ceramic serveware, dinnerware, and home décor products designed to bring elegance and functionality to modern living spaces.

2. Are Shilpkara products handcrafted?

Many of our collections feature handcrafted details and artisanal finishes, making each piece unique in texture, color, and appearance.

3. Are ceramic products microwave and dishwasher safe?

Most of our ceramic products are microwave and dishwasher safe. However, we recommend checking the individual product description for specific care instructions.

4. Are your products food-safe?

Yes, our ceramic dinnerware and serveware are made using food-safe materials and are designed for everyday use.

5. Do slight variations in color or finish indicate defects?

No. Since many products feature handcrafted or studio pottery finishes, slight variations in color, texture, or glaze are natural and add to the charm and uniqueness of each piece.

6. How long does shipping take?

Orders are generally processed within 1–3 business days and delivered within 3–7 business days depending on the delivery location and courier service availability.

7. Do you offer free shipping?

Shipping offers may vary based on order value, location, and ongoing promotions. Any applicable shipping benefits will be displayed at checkout.

8. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS to monitor your shipment status.

9. What is your return and replacement policy?

We strive to ensure every order reaches you in perfect condition. If you receive a damaged or incorrect item, please contact us within the specified return window along with images & unboxing video for assistance with replacement or resolution.

10. What should I do if I receive a damaged product?

Please contact our customer support team immediately with your order number, unboxing video and clear photographs of the damaged item and packaging so we can assist you promptly.

11. Can I cancel or modify my order?

Orders can usually be cancelled or modified before dispatch. Once shipped, changes may not be possible. Please contact us at the earliest for assistance.